Commuters wanting to book trips with Grab will soon be banned from sitting in the front seat of the vehicle alongside the driver.
They will also have to fill in health and hygiene declarations before each trip, inter alia.
These are just some of the precautionary measures the firm is introducing from end-June amidst the coronavirus pandemic, Grab said on Tuesday (June 2).
It also said that drivers and passengers will both be able to cancel rides if the other party appears to be unwell or is not wearing a mask. The party who cancels the trip will not be liable to any penalty.
On the requirements to declare health and hygiene statuses, Grab opined that its drivers and delivery riders have already been submitting health declarations daily.
“The new online health and hygiene declaration feature will require all drivers and delivery-partners, as well as passengers to confirm that they do not exhibit Covid-19 symptoms, and have adopted the necessary safety and hygiene measures, before they can start driving, delivering orders or booking a ride,” said Grab.
“Drivers and delivery-partners will also be prompted to take a selfie using the mask selfie feature after completing this declaration.”
In addition, Grab said it has updated its ratings and feedback system to allow users to report health and hygiene-related concerns.
Drivers and passengers who are found to have missed the mark in carrying out precautionary measures could have their accounts suspended.
“The Covid-19 pandemic has created greater awareness of safety and hygiene across all industries. Together with our driver partners, we can help enforce new hygiene habits even before the ride starts.”, said Grab’s regional head of operations Russell Cohen.